Refund policy

Refund & Returns Policy — Liberty Hollow

Every Liberty Hollow shirt is printed to order, just for you. Because of that, all sales are final. We don't accept returns or exchanges for the wrong size, buyer's remorse, or a change of mind. Please check the size chart before you order.

Defective, misprinted, or damaged shirts

If your shirt arrives defective, misprinted, or damaged in shipping, you can choose a free replacement, or a refund once the shirt is returned to us.

To file a claim:

  1. Email hello@wearlibertyhollow.com within 14 days of the delivery date shown in tracking. We can't accept claims after 14 days.
  2. Include all of the following:
    • your order number
    • clear photos showing the defect, misprint, or damage
    • a photo of the original packaging and its shipping label
  3. We'll review your claim. If it's approved:
    • Replacement: we'll send one replacement of the same item, in the same size and color. You don't need to send the original back unless we ask.
    • Refund: we'll send return instructions. Ship the shirt back unworn and unwashed beyond the defect, with its order number. We'll refund your original payment method only after we receive and inspect the returned shirt.
      Return shipping: if your photos confirm a defect, misprint, or damage, we'll provide a prepaid return label or cover the return shipping cost. If our inspection finds the shirt isn't defective, you're responsible for the return shipping and no refund will be issued.

Terms of replacement

  • We allow one replacement or refund per item ordered.
  • Claims missing any of the required items above can't be processed until they're complete.
  • We decide whether an item is defective. Normal wear, washing or care damage, and wrong-size orders aren't defects.
  • If the same item is out of stock, we'll offer the closest available match.
  • Keep the item and its packaging until your claim is resolved. A returned shirt that doesn't match the claim, or that arrives worn or washed, won't be refunded.
  • Approved refunds go back to your original payment method. Your bank may take 5–10 business days to post them.

Lost or undelivered packages

If tracking shows your order as delivered but you didn't receive it, check with your neighbors and your local carrier first, then email us within 14 days of the delivery date. If a package comes back to us because of an incorrect address, we can reship it once you cover the new shipping cost.

Cancellations

Cancellations are allowed only within 24 hours of placing your order, before production starts. To cancel, email hello@wearlibertyhollow.com with your order number within that window, and you'll get a full refund to your original payment method. Once your order goes into production, it can't be cancelled, changed, or refunded. After that point, only our defect, misprint, and damage rules apply. Your bank may take 5–10 business days to post a refund.